BlackBerry^® Technical Support services provide annual direct -to-manufacturer support with access to BlackBerry^® experts 24 hours a day, 7 days a week, 365 days a year.  

There are six Technical Support packages to suit end user business needs.  From the SMB to the Enterprise, there is an option to suit your environment.

Key benefits to Technical Support Services include:

FREE upgrade to BlackBerry^® Enterprise Server v 5.0.  All future
BlackBerry^® Enterprise Server software upgrades are included - packages from Advantage level

UNLIMITED access to BlackBerry^® Technical Support – by phone or email. Prompt 90 second (average) response rate on all calls; alternatively submit electronic support tickets through the BlackBerry^® Expert Support Centre

SELF-SERVICE BlackBerry^® Expert Support Centre provides direct access to Enterprise level tools and resources – ensuring customers have the information to self-manage their BlackBerry^® deployment

TECHNICAL TRAINING  via the web for all support levels - with certification vouchers for named callers. Additional training options, including instructor-led training days, available to Enterprise level customers.

MARKET intelligence. BlackBerry^® Technical Support subscribers have access to BlackBerry^® Technical Series webcasts and the BlackBerry Solve newsletter to help them stay ahead.

For all enquiries please contact Chris Friend, Product Specialist for
BlackBerry^® at BrightStar Europe. Call 07771 503 904 or email christopher.friend@brightstareurope.eu or contact your Account Manager